Answer Instagram comments that match no keyword
Comment Triggers answer comments containing your keywords (see comment-to-dm). Your assistant can also privately answer other comments, such as “how much?” or “do you ship to Canada?”, and find interested commenters for your team.
Choose what to do with other comments
Owners and admins can open Comment Triggers, select an Instagram sender and use Other comments below the trigger list. This section appears once Yapper judges comments for your workspace.
- Answer comments that ask something in a private message is off by default. Turn it on to let your assistant answer qualifying comments privately and open conversations in your Inbox.
- Find interested commenters for my team is on by default. It lists unanswered commenters by interest and adds qualifying Interested commenter tasks. It can stay on while private answers are off. Turning it off stops adding entries and tasks; existing ones stay available.
- What is worth a reply describes which comments deserve an answer for your business, up to 1,000 characters. For example: “Questions about classes, schedule and prices. Not job applications or collaboration offers.” The answer itself follows your playbook and phase instructions.
- After the first reply, move them to optionally selects a phase.
Click Save. Settings apply to every Instagram sender using this playbook. The Consultant can propose changes too (see consultant-proposals). With both settings off, Yapper runs no check on these comments.
Which comments get an answer
With either setting on, Yapper judges comments that match no keyword from people with no open conversation. Questions, requests and interest you can act on qualify. Emoji alone, tagging friends, praise alone, unrelated chatter, spam and abuse do not. Comments from someone with an open conversation join it with a Comment on a post badge and get no separate answer.
Yapper is calibrating its judgment: it records answers but opens no conversations yet, even with private answers on, and adds no Interested commenter tasks yet.
Limits allow at most 30 new conversations per sender each hour and one per person every 30 days. Later comments join their open conversation or wait as background for their next one.
What the commenter gets
The answer is a private reply to their comment, landing in Instagram message requests. It uses your phase’s reply delay and Comment Trigger spacing and must arrive within seven days. It includes an automation disclosure, has no button and sends no automatic follow-up. Their next message starts an ordinary conversation.
In Inbox, the first comment has a New conversation badge. If answering fails after retries, a short “Thanks for your comment! How can we help?” goes out in their language and the conversation is flagged for you. A handoff sends the holding message as the private reply.
Find commenters worth reaching out to
With Find interested commenters for my team on, open Tasks → Interested commenters. Select an Instagram sender to see unanswered commenters, highest interest first: none, low (praise), medium (questions) or high (wanting to buy, order, book or be contacted).
Each person appears once under their most interested comment, with their username, time, words and Yapper’s confidence. When a qualifying comment got no answer, the list says why: private answers are off, the hourly limit was reached, or they already got a reply this month. Open conversation links a conversation started since; Show more loads more commenters. Members see only commenters they can read on that sender.
A high-interest comment judged worth answering but held by a setting or limit creates an Interested commenter task. Reach out on Instagram, then mark Done or Dismiss. There is one open task per person per sender. Starting a conversation closes it as Closed: they started a conversation; none opens while they have one. Your team holds at most 50 open tasks of this kind; further commenters remain listed. Deleting an Instagram customer removes their recorded comments, list entry and tasks on that sender.
What you pay for
When checks are active, your workspace pays for judging each comment even if it gets no answer. Private answers pay for deciding whether a reply is needed; finding interested commenters pays for judging interest. One setting pays for the whole check; with both on, each pays half. They appear as New contact screening and Commenter interest checks on your bill. Generating the private answer is charged separately as ordinary assistant usage.
Yapper pays for calibration checks. Both settings off means no check. Inactive billing stops checks that would charge your workspace; those comments wait without an answer or a new lead task.