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Count how often a link is sent

What a tracked link counts

A tracked link counts the messages sent to customers that contain a link starting with an address you choose, for example your booking page, to see how many call offers went out. Every kind of sent message counts: assistant replies, team messages, scheduled messages, follow-ups and Comment Trigger deliveries, and for a WhatsApp template its header, body and link buttons. A link inside an attached image or file is not counted. A message with the link twice counts once. Capital letters, http:// or https:// and a leading www. do not matter, so calendly.com/acme written in a message counts for https://calendly.com/acme.

Add a tracked link

Owners and admins add one while adding a chart in Customize on Stats (see customize-stats): choose Tracked link as the data, pick New tracked link…, enter a name (such as "Booking link") and the address the link starts with (it must start with http:// or https://), then select Create link. The link is saved right away, even if you then close Customize without saving the board. Counting starts when the link is created: earlier messages are not counted, and the chart marks the day it started. A workspace can have up to 20 tracked links, and two active links cannot use the same address. Only owners and admins see a tracked link's address; everyone else sees its name.