Check-ins in your first two weeks after going live

What the check-ins are

After your assistant goes live at the end of setup, Yapper checks in with you at most three times in the first two weeks, and only when there is something of yours to look at:

The first hand-off. Shortly after your assistant first hands a conversation to your team, Yapper asks you to rate the reply it sent before handing it over.
Day 3. Yapper picks a few of your assistant's real replies for you to rate: for example one sent outside business hours, one the customer never answered, or one that quoted a price. Conversations your team already rated are skipped.
Day 10. If the setup assistant assumed things you didn't get to confirm before going live, Yapper asks you to check them.

There are at most three replies to review in all. A moment with nothing to show is skipped, and nothing comes after the first two weeks.

Where they show up

Each check-in adds tasks to Tasks (see tasks) and counts in the badge beside it. You also get an email, and a message on the chat you set up with (your line to Yapper support) when Yapper can write there: always in your browser chat; on WhatsApp, Instagram or Messenger when you wrote there within about a day. On WhatsApp, Yapper can also reach you after that with a short message template; on Instagram and Messenger it can't, so the email and the badge carry the check-in.

What to do with them

Reply to review. Open reply takes you to that reply in the Inbox. Rate it with 👍 or 👎 and pick what was good or wrong: each rating teaches your assistant. Rating the reply marks the task done. Only team members who can rate replies can act on these tasks.
Assumed at go-live. The task lists what was assumed. If something is off, Talk it through starts a consulting session with the task ready to send; it asks you about each point and proposes changes for your approval (see consultant). Mark the task done when you're happy with it.

Stopping them

The check-in emails carry Unsubscribe from Yapper reminders. Unsubscribing there, or from setup reminders, stops the remaining check-ins. They also stop when the playbook that went live is no longer answering on any sender (removed from every sender, or every sender paused).