Deleting your account and data
If you no longer need your Yapper account, you can request permanent deletion of your account and all associated workspace data.
Request account deletion
Only the workspace owner can request deletion. Admins and members cannot start account deletion, and the Delete Account control is unavailable to them:
- Go to Admin → Billing in your dashboard.
- Select Delete Account.
- Confirm your request by completing the confirmation fields.
Once submitted, the deletion request is accepted, locked, and scheduled for processing. It cannot be submitted again while it is in progress.
If the dashboard says account deletion is already in progress, your earlier request was accepted. You do not need to submit another request.
Deletion timeline
Deletion requests are processed on a daily schedule:
- Active systems: Your request is accepted immediately, and your data is removed from active systems by a scheduled process within roughly 24 hours.
- Backups: Backup copies of your data are retained temporarily in system backups for safety. These backups automatically expire and age out over their configured recovery windows.
What gets deleted
When the daily deletion process runs, the following data is permanently removed:
- Billing subscriptions: Any active subscriptions are cancelled immediately.
- Conversations: All customer conversation history and messaging data.
- Customers: All customer contact records and address book profiles.
- Senders: All connected messaging senders.
- Team members: All team member accounts and login credentials.
- Files: All uploaded files and media stored in your workspace.
Once this process completes, the deletion is permanent and cannot be undone. Yapper retains only a secure, anonymized cryptographic hash of your email address for suppression purposes (which does not contain any plaintext personal information).
When a team member deletes their own Meta data
Deleting the whole account, described above, is separate from a single person removing their own connection data through Facebook or Instagram.
If a team member removes the Yapper app in their Facebook or Instagram settings and sends a data-deletion request, Yapper deletes that person's Meta identity records and access credentials and confirms with a code. Your workspace data (conversations, customers, and everything in your address book) is not affected, because it belongs to the business account rather than to the individual.
The affected sender disconnects and stops sending until the workspace owner reconnects it from Admin → Senders.