Your imported chats and what your setup assistant learns from them
When you connect a business account, Yapper brings in the history the platform shares:
- WhatsApp Business app: if you choose to share it during the connection, your 1:1 chats from the last 180 days, and the contacts the app syncs. A WhatsApp number that is not used with the WhatsApp Business app brings in no history.
- Instagram and Messenger: the most recent messages of your recent conversations.
Imported chats appear in your Inbox like any other conversation, and your assistant reads them as context when it replies to that customer. Photos, voice notes and videos in imported chats show as a short note such as "[image]"; they are not brought in.
Letting your setup assistant learn from your chats
After you activate your plan, the Connect your channels step of the setup page asks Let your setup assistant learn from your chats? Only the workspace owner can answer.
- Yes, learn from my chats: AI model providers read your imported chats so your setup assistant can draft how your assistant answers: what customers ask, how you answer them, the prices you quote and where customers stop replying. Before you can say yes, you confirm that you have given your customers the notices the law requires for this, and that your business is not excluded by Yapper's Acceptable Use Policy, and you need to have accepted the current Terms of Service; if you have not, the card asks you to accept them first.
- No, don't analyze them: nothing is analyzed. Your chats stay in your Inbox and your assistant still uses them when it replies.
Until you answer, the WhatsApp, Instagram and Messenger connects on that step wait. You can change your answer with Change until your assistant goes live. Saying no after a yes deletes what was learned so far, and the setup assistant is told to stop using it; anything it already wrote into your draft stays, since it is your configuration.
Yapper reads your chats once your first chats have arrived, then once more for older chats after every import has finished. A channel you connect after that second reading is not analyzed; its chats still appear in your Inbox.
Your setup assistant may ask once whether you would like to connect WhatsApp early, so it can learn from your chats while you set up. It is optional: the setup goes on either way, and your assistant does not answer customers until the setup is done. Once it has learned from your chats, it uses what customers really ask to make the practice replies it shows you.
What the analysis keeps out
- Chats that do not look like conversations with customers, such as family, friends, staff or suppliers, are left out, and nothing is kept from them. They stay in your Inbox.
- Chats in which a customer mentions two or more sensitive things, such as health, pregnancy, medication, sexuality, religion or a criminal record, are left out. In the chats that remain, words like these are replaced before anything is analyzed.
- Before anything is analyzed, Yapper replaces the customer's name as saved in your contacts and their profile, names people introduce themselves with ("soy Marta"), phone numbers, usernames, email addresses, links other than your own website, street addresses, card and bank numbers, ID numbers and passwords. This is designed to catch them; a name or detail written in an unusual way can get through. Your setup assistant is told never to put a customer's name, number or a message copied from a chat into your assistant or its messages to you, and Yapper also replaces your customers' names in what it writes into your draft. It tells you what it learned in general terms.
- Your synced WhatsApp contacts are never sent to an AI model.
The model providers process your chats without keeping them and do not train on them.
When what was learned is deleted
- When your assistant goes live, or when you say no after a yes, Yapper deletes what it learned from your chats.
- If setup never finishes, it is deleted 60 days after it was made.
- What your setup assistant read during the chat with you is part of that chat, which is deleted within 30 days after setup ends.
If you never activate
If you connect accounts before activating and do not activate, Yapper deletes the chats and contacts it imported. See onboarding ("Connecting your accounts before you activate") and data-deletion.