Accept updated Terms of Service
When Yapper updates its Terms of Service, every account accepts the new version once. Accounts created after an update agree to the current terms when they sign up, so they are never asked again for that version. The Acceptable Use Policy and the Data Processing Agreement are part of the Terms, so an important change to either of them also arrives as a Terms update to accept.
The banner
Until your account accepts, every dashboard page shows a banner at the top. It cannot be dismissed.
- Before the deadline the banner is amber and names the date by which the terms must be accepted: 30 days after your account was first notified of the update (by the first reminder email or the first time the banner was shown, whichever came first). Nothing is paused yet; your assistant keeps working normally.
- After the deadline the banner turns red: service is suspended until the terms are accepted.
The banner has a Review terms link that opens the full Terms of Service.
Reminders
Until the terms are accepted, the account owner also receives reminders by email, and by WhatsApp from Yapper's own WhatsApp number when the owner has a WhatsApp number in their notification contacts. The first one arrives within a day of your account being notified; they come more often as it approaches, and continue after a suspension until someone accepts. Accepting stops them.
Who can accept
Only the account owner sees an Accept button on the banner, because accepting agrees to the terms on behalf of the business. One acceptance covers the whole account: once the owner accepts, the banner disappears for every team member. Admins and members see the banner without a button, telling them the account owner needs to accept.
Yapper records who accepted, and when.
What a suspension stops
While the account is suspended for not accepting the terms, Yapper behaves as if the subscription were inactive:
- Your assistant does not reply to customers.
- Template sends, broadcasts, and scheduled messages are skipped.
- Manual replies, AI-generated drafts, and reports from the dashboard are refused.
Your data, senders, and settings are untouched. Accepting the terms restores service immediately; there is nothing else to reconnect. Customer messages that arrived during the suspension are not answered retroactively.